Smart lock handoff that customers love

Looking for a clean, repeatable handoff after smart deadbolt installs — do you have a template or checklist you’ll share? I leave a one-page QR sheet with a 90-day battery reminder, program two initial codes at the door, and walk the homeowner through app backup, but I’d love a resource that keeps support calls down without feeling impersonal.

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After installs, I record a 45–60 sec video on the homeowner’s phone showing “add a code, change batteries, factory reset” on their exact model and title it “Front Door — How‑To,” which cut my support calls in half. If they’re not into video, I snap one photo of the inside plate with model and reset location and save it in the same note so it complements your 90‑day QR sheet without feeling generic.

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I’ve had good results with a tiny NFC “Tap for help” sticker inside the door that opens a one‑page hub with their exact model manual, a 30‑sec battery swap GIF, and your contact… Would you try a single SMS 7 days later with a one‑line “door alignment check” tip? It’s like a fridge magnet for their lock and has cut my callbacks noticeably.

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