Ever tried to explain to someone why you’re carrying a set of lock picks? I once told a client I was just the world’s worst burglar. They laughed so hard they nearly dropped the spare keys I was installing! Nothing like a bit of humor to lighten the mood while fixing those security issues.
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You’re spot on about humor, it can totally ease the tension — i once used a pun while unlocking a car door, and it not only broke the ice but made the owner laugh too. Have you found any jokes that work better than others?
This drives me nuts! Effective communication really is key, especially when timelines are tight. I’ve found using Slack channels dedicated to design feedback speeds things up by keeping everyone in the loop.